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*DID YOU KNOW?*
We conduct Hydrant Flushing as routine maintenance each year to improve water quality and provide the best service possible. Hydrant flushing is a maintenance procedure that confirms hydrant operation and allows for water circulation. During the flushing process you may experience water discoloration. Discoloration can last up to 6 hours after the flushing process is completed. You may remember receiving phone calls about this in the past if you are signed up for our CodeRED alerts. If you have not yet signed up to receive emergency notifications or town alerts, you can do so by clicking here: surfcitync.gov/codered
*WHY IS THIS DONE?*
Our Fire Department and our Water Department conduct hydrant flushing separately each year as regular maintenance. The Fire Department conducts hydrant flushing as a requirement by the state to maintain or improve fire insurance ratings. This helps keep or reduce insurance rates for our area and ensures all hydrants are working properly. The Utility Department (or Water department) performs flushing mainly for water quality reasons. Surf City receives its drinking water from wells. This is the safest form of drinking water but is mineral rich. These minerals are not harmful but do present aesthetic concerns such as iron. These minerals often coat the walls of the pipe and cause intermediate discolored water for our citizens. The utility department performs a system wide flush twice a year in order to keep these minerals at low concentration.
*WHAT ELSE SHOULD I KNOW?*
*Hydrant flushing conducted for our Fire Department is performed in smaller sections of town until completion and is done from October through March. YOUR AREA WILL ONLY BE AFFECTED ONE TIME DURING THESE MONTHS!
*Hydrant flushing conducted for our Water Department is mainly performed system wide around APRIL each year. This means all utility customers will experience results of the flushing operation at this time.
*Your household should be affected approximately twice a year by these operations but there is no cause for alarm! We are just keeping your water the best it can be!
*The Water Department could perform additional hydrant flushes in specific areas if needed, so make sure you sign up for CodeRED alerts to stay informed!
*IF your water is discolored longer than 6 hours AFTER the hydrant flushing, please call 910-329-1055.